Lost & Found

Frequently Asked Questions

Where is Lost & Found?

Lost & Found has two locations. One location inside the festival, and one outside.

• Interior Lost & Found is located on Power Path across from Polygon Park.
  
• Exterior Lost & Found is outside of the festival entrance next to Box Office.

My item wasn't at one location, should I check the other?

Both of our Lost & Found locations operate on the same system and have the most up-to-date log. There is no need to visit the other location if the first one does not have your item.

What are the Lost & Found hours of operation?

• Interior Lost & Found is open from 1:00PM - 11:00PM on each night of the festival.
  
• Exterior Lost & Found is open the following hours:
  • Friday | 11:00PM - 1:00AM
    
  • Saturday | 1:00PM - 1:00AM
    
  • Sunday | 1:00PM - 1:00AM
    
  • Monday | 1:00PM - 3:00PM

I found an item, but I can’t find a Lost & Found booth. Where should I go?

If you cannot locate us by using either the map or the app, you can leave found items:

• At any info booth
  
• With any Headliner Experience team member in a blue Insomniac shirt
  
• With any Ground Control team member in a purple Insomniac shirt with wings on the back
  
• With any Insomniac staff member in a black polo shirt with “Insomniac” in white on the front
  
• With any officer from the local police or sheriff department
  

Please note that we cannot vouch for or guarantee transfer of items given to third-party security teams.

I see my item! How do I get it back?

If you see your item online, submit a claim. Bring your claim number to Lost & Found so that we can reunite you with your item. Please note that the Lost & Found team will ask for additional information to verify ownership.

How current is the inventory?

Inventory is updated in real time as our Lost & Found team receives and logs items. Check back frequently as items are turned in around the clock.

Can you let me know if my item is turned in?

You can submit an alert via (edcorlando.liff.app/#/alert). If an item is turned in with a similar description, we will send you a notification to check the log.

What happens after the festival is over?

After the festival is over, lost items are transferred to an offsite location. If you find your item online after the event is over, you can submit a claim to have your item shipped back to you. In-person inquiries at Insomniac HQ will not be accepted under any circumstances.